Return and Refund Policy
Last updated: October 30, 2025
At Ghost Town Design and Apparel, every product is made to order and printed just for you through our production partner, Printiful. Because each item is custom printed, we cannot accept returns or exchanges unless there is a problem with your order.
We stand behind the quality of our designs and printing. If something isn’t right, we’ll work with you to make it right.
1. Damaged or Defective Items
If your order arrives misprinted, damaged, or defective, please contact us within 30 days of delivery. We will gladly provide a replacement or full refund at no cost to you.
To help us process your request quickly, please include the following information in your email:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Email all details to ghosttowndesignandapparel@gmail.com.
2. Lost or Missing Packages
If your order hasn’t arrived within 30 days after the estimated delivery date, please contact us. We’ll work with Printify to track the shipment and, if confirmed lost, provide a replacement or refund.
3. Returns and Exchanges
Because each product is made on demand, we do not accept returns, size exchanges, or refunds for reasons such as incorrect size, color preference, or buyer’s remorse.
Please review the product description and size chart carefully before placing your order. If you have sizing questions, reach out to us before you purchase — we’re happy to help.
4. Order Changes or Cancellations
Orders begin production soon after they are placed, usually within a few hours. Once an order has entered production, it cannot be changed or canceled.
If you realize a mistake right after purchase, contact us immediately at ghosttowndesign@gmail.com. If production has not yet started, we may be able to update or cancel the order.
5. Incorrect Shipping Address
Please double-check your shipping details before submitting your order. We cannot refund or replace orders shipped to an incorrect or incomplete address provided at checkout.
If your order is returned to us due to an address error, we can reship it to the correct address once you cover the new shipping cost.
6. Refunds (if applicable)
Approved refunds are issued back to your original payment method. Please allow 5–10 business days for your bank or card provider to post the funds after processing.
7. How to Contact Us
For any questions about returns, replacements, or refunds, please email us at ghosttowndesign@gmail.com. Include your order number and a brief description of the issue so we can assist you promptly.
Our team responds within 1–2 business days.
Thank you for supporting our Charleston-based business. Every purchase helps us continue creating locally inspired designs that bring the spirit of the Lowcountry to life.